Communications and teamworking


Workshop session focusing on practical case study exercises and feedback.



 Participants learn the key skills of effective communication and teamworking by: 

  • Understanding the key skills required in communicating with colleagues and clients.
  • Building their techniques in handling difficult people.
  • Developing their leadership and teamworking skills through practical exercises.
  • Effective communication
  • Persuading and influencing others
  • Dealing with difficult people
  • Teamworking
  • Achieving a balanced team
  • Qualities of high performing teams

The success measures for this course are:

  • a recognition of key skills needed in the effective communication with colleagues and clients;
  • practice of those techniques through case study exercises;
  • participants are better able to develop and use their professional skills by working with others in an effective way; and
  • improvements in teamworking. As a result:
  • team members produce more accurate and higher quality work output; and
  • sustainable improvement is demonstrated by enhanced efficiency of participants and team members, measured by work output and financial criteria.


3 hours CPD


Peter Warner