INTRODUCTION
Setting up and running effective performance appraisals are a challenge to any organisation. Many managers say that appraisal is one of the most difficult skills to master and often the appraisal meeting is dreaded by them more than the appraisee.
Good appraisals can be a positive experience that helps motivate staff. Conducted poorly and appraisals can be a waste of time and harmful to working relationships.
OBJECTIVES
This practical workshop is designed for anyone who conducts appraisals or who has responsibility for the process. It will help you get more out of your present system or give guidance on the introduction of appraisals. It aims to improve your appraisal skills by addressing the areas of preparation, interviewing and goal setting.
By the end of the workshop you will be able to:
- Recognize the importance of appraisal as a means to improve individual and organizational performance
- Improve your existing arrangements or implement a new system
- Adopt a structured approach to appraisals that maximizes the benefits for both appraiser and appraisee
- Conduct an effective appraisal meeting using appropriate listening, questioning and feedback skills
- Use appraisals to monitor performance, set goals and identify training and development needs
- Deal with difficult issues and target areas for improvement
- Produce realistic action plans and ensure follow up and review
CONTENTS
- The purpose and importance of appraisal
- Highlighting the benefits and ‘selling’ appraisals
- The appraisal process from preparation to report and action plan
- Dealing with underperformance
- Giving constructive feedback and praise
- Listening and questioning skills
- Interviewing skills – case studies and role play
COURSE DURATION
3 hours
PRESENTER
Peter Warner