Firms’ experience of the commercial market for professional indemnity insurance has
been mixed. Insurers are asking for ever more detailed information on the risk
management arrangements your practice has in place.
Designed for Partners, Practice Managers and Fee Earners, this participative seminar
aims to provide practical advice and guidance to all those with any responsibility for risk
management.
Contents
• Risk assessment, management and control
• What insurers expect
• Operational risks
• Strategic risks
• Regulatory risks
• File and Case management
• Supervision and Management
• The life cycle of the file
• Client Care
• Client complaints handling
Case studies and exercises include:
The exercise of appropriate supervision over all staff
• Client care and complaints
• Recognising and controlling key operational risks
CPD: 6 hours
Presenter:
PETER WARNER MBA MIMC SOLICITOR
Peter was a partner in a mid-sized practice and also worked in-house as a Risk Manager with a Professional Indemnity insurer. He has regularly advised and trained some of the top firms on Risk Management and Compliance issues.